Our priority is the safety of Children’s Museum & Theatre of Maine (CMTM) visitors, members, and staff. By holding tickets to visit our facility, you promise to follow the following guidelines. CMTM reserves the right to refuse admission to anyone not following these guidelines or threatening CMTM’s safe and inclusive environment.
Thank you for your cooperation.
Admission
Children and the behavior of all minors are the sole responsibility of their caregiver(s), parent(s) or guardian(s). CMTM does not assume any responsibility or liability for minors
Ticket holders and members, on their own behalf and on behalf of any related parties, such as minors, acknowledge and assume all risks and dangers associated with attending or participating in CMTM exhibits, programs, and events.
All children under age 16 must be accompanied by an adult. All adults must be accompanied by a child.
CMTM does not allow unaccompanied adults unless they are visiting the theatre for a ticketed performance. Unaccompanied adults wishing to tour the facility can make arrangements in advance by emailing development@kitetails.org.
Eating & Drinking
Food or drink is only allowed in designated areas; water bottles and baby bottles are exceptions. Glass containers are not allowed.
An outdoor picnic area is available on CMTM’s Gather Lawn. Our Thompson’s Point neighbors offer to-go food and beverage service you could bring to our picnic area. We encourage you to explore What Else is at Thompson’s Point.
Weapons
CMTM does not permit any weapons or weapon-like replicas on the CMTM campus, inside the building, or at any CMTM events.
Smoking, Vaping, and Tobacco
CMTM is a 100% smoke-free, tobacco-free, marijuana-free, and vaping-free space.
CMTM is dedicated to providing its members, staff, and visitors with a safe and healthy environment. CMTM recognizes that smoking, vaping, and the use of tobacco products on our premises are detrimental to the health and safety of everyone. CMTM supports an environment where youth and adults are not exposed to the harmful effects of secondhand smoke and are supported in efforts to live smoke and tobacco-free.
This policy prohibits all smoking, vaping, and the use of all tobacco:
- Inside the building.
- On all grounds, including the Gather Lawn and Lot 7.
- At all events hosted or organized by CMTM, both indoor and outdoor.
Alcohol
Alcohol use is prohibited in the building, on the property, or on campus. Guests may not carry alcohol (opened or unopened) onto the premises.
Service Animals
Service animals are welcome. Service animals are defined as dogs or miniature horses that are individually trained to do work or perform tasks for people with disabilities. Animals whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA. Pets and animals not designated as service dogs or miniature horses are not allowed on the premises or campus.
Soliciting
Soliciting and distributing materials that are not directly produced or sanctioned by CMTM are prohibited.
Reservations Required to Guarantee Admission
All visitors, including members, are encouraged to reserve your ticket in advance for a specific date and time to guarantee admission. For the most up-to-date ticketing availability, please see our reserve your visit page, and check ticket availability. Tickets are only valid for the date and time selected. Tickets can be reserved online or via phone at 207-828-1234.
Masks
CMTM is committed to following CDC guidance as it pertains to our decisions around the spread of COVID-19. Mask-required sessions are offered monthly from September to May. Please see the Events Calendar for dates and times. Please refer to our COVID guidelines page for the current status of the masking policy.
In Case of Illness
If at any time before your visit, you or anyone in your party is exposed to, exhibits symptoms of, or has tested positive for a contagious disease, including COVID-19, follow CDC recommendations. To reduce the risk of spreading illness, please stay home if you feel sick. If you have reserved tickets, please contact us for a refund so we can release those tickets for other visitors. Call us at 207-828-1234 or email boxoffice@kitetails.org within 30 days of your originally scheduled play session.
Photography and Videography
Photography and recording of members of your party are permitted in the indoor and outdoor museum exhibits. Guests are not allowed to photograph or record other visitors or program staff without prior written consent. Due to licensing agreements, photography, and videography are prohibited in Maddy’s Theatre unless prior authorization is granted.
Refund Policy
If your party cannot attend at the reserved time, we ask that you cancel or reschedule your reservation at least 24 hours in advance to allow others to utilize your time slot. Refunds or reschedules are allowed with 24 hours notice. To request a refund or reschedule prior to your visit, please let us know via email at boxoffice@kitetails.org or over the phone at 207-828-1234, option 1. If CMTM is closed due to weather or disaster, you will be contacted about refunding or rescheduling your tickets.
Other
Behavior threatening our inclusive environment and warranting refusal of admission include theft or vandalism, verbal or physical harassment of staff, volunteers, members, or visitors, using degrading or hurtful language, or being under the influence of alcohol or drugs. Guardians may be held legally liable for all acts of the children under their care.
In the case of private events, rules of admission may vary from the above.