We're Hiring! Part-Time Visitor Services Assistant Manager
We're Hiring! Part-Time Visitor Services Assistant Manager
The Children’s Museum & Theatre of Maine is Hiring! Join a dedicated team committed to learning through play, ensuring every child is welcome and belongs.
Part-Time Visitor Services Assistant Manager
POSITION PURPOSE
The Visitor Services Assistant Manager is responsible for creating a welcoming and safe environment for visitors and supporting CMTM’s interdepartmental team of forward-facing staff to carry out their daily tasks in collaboration with the Manager on Duty.
POSITION SUMMARY
Works to create a welcoming and safe environment so visitors of all identities, socioeconomic status, abilities, or home languages feel that they belong at CMTM
Serves on Visitor Engagement leadership team with 2-3 days of full front of house leadership duties (in collaboration with a Manager or Director) that extend beyond the Visitor Services team: supporting daily forward-facing staff to ensure visitor activities and events run smoothly; replying to visitor questions and concerns on the floors and at front desk; opening and closing; and responding to first aid and other critical emergencies
Assists teams on an as-needed basis, including the Visitor Service team by providing lobby support and door security; Visitor Program team with MakerSpace and other programming support, Exhibits and Live exhibits with safety checks and program support, Theatre team with ushering, and Building & Grounds with clean-ups and facilities checks
Works collaboratively with other department leadership, communicating regarding daily activities, events, facilities checks, team schedules, and day-to-day team support
Supports daily forward-facing staff during special events, including Dino Egg Hunt, Family Halloween, New Year’s Eve, Dino Days, Solstice, and other special celebrations
Conduct 3-4 floor checks per day
Supports forward-facing volunteers
Participates in various forms of professional development
Participates in annual reviews
Support CMTM’s Strategic Plan and Goals through actions as identified by the team and supervisor
Perform other duties as identified by supervisor
POSITION REQUIREMENTS
At least 2-3 years of hospitality experience
At least 2 years experience working with families and children ages 0-14
Comfortable speaking and engaging with large groups of people of various ages ● Ability to work two weekend days each week
First Aid/CPR training and comfort with first aid emergencies
Comfortable with e-mail and Microsoft office suite
Experience with Altru, Blackbaud, or other POS systems a plus
Multilingualism a plus
PERSONAL ATTRIBUTES
Mission-oriented
Ability to work in a high-volume environment (i.e. lots of children having fun!) ● Solution-oriented attitude and creative problem solving
A proactive approach
Experience with conflict resolution
Proven time management skills
Good interpersonal skills
Excellent organization and communication skills
Ability to work as a team player
Discretion and good judgment in daily activities
PHYSICAL DEMANDS OF WORKPLACE / ROLE
Ability to lift up to 30lbs
Regularly required to move about the facility, including going up and down stairs
Regularly required to move quickly to respond to first aid incidents
Regularly required to crouch or kneel for short periods of time
The noise level in the workplace is usually moderate
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Organization reserves the right to change this position description and/or assign tasks for the employee to perform as the Organization may deem appropriate.
SCHEDULE
24 hours per week, typically Friday, Saturday, and Sunday 8:30-4:30.
Attends All Staff Meeting and team meetings (2-3 hours per month on Tuesdays, hybrid options available).
COMPENSATION
$25.00 per hour plus $6,000 annual benefit pay which can be used toward a cafeteria plan of benefits including health insurance (2 options, HSA available), dental insurance, vision insurance, life insurance, short & long-term disability, critical illness insurance, accident insurance, 403B (retirement) plan contributions, and/or HSA contributions. Benefit pay may also be taken as pay in lieu of benefits.
Additional benefits include:
annual free membership (for yourself or to give as gift)
monthly free admission passes
snacks, tea & coffee available daily onsite
staff events such as outings, parties, and lunches
CMTM has an equitable system of pay that offers a base rate based on position, longevity pay increases over time. This system is designed for equity and as such we do not have the ability to negotiate the compensation listed above.
HOW TO APPLY
Each applicant is required to email a resume, CMTM Employment Form, and letter of interest.
CMTM Employment Form can be found at https://www.kitetails.org/jobs
Applications accepted via email to hiring@kitetails.org
CMTM encourages candidates to apply even if they do not meet every single requirement above. At CMTM, we enjoy helping individuals grow professionally. If this role excites you and your past experience has some alignment with these qualifications, we encourage you to submit an application.
Application Deadline: December 18, 2024, or until a candidate is found.
ABOUT CMTM
At the Children’s Museum & Theatre of Maine, we set the stage for every child to imagine and learn through play.
We value Belonging.
Everyone belongs at the Children’s Museum & Theatre of Maine. We believe each person has value and worth; we celebrate what makes each of us unique and what binds us together as a strong community
We value Play.
We embrace the power of play to build resilience, spark creativity, and ignite a child’s imagination. Play inspires our work, our physical spaces, our storytelling, and our learning experiences.
We value Community.
We center community in all we do. We strive to be an inclusive partner and resource in order to build strong, lasting relationships.
We value Curiosity.
We believe curiosity inspires children to explore, build empathy, and connect with others. Learning fueled by curiosity leads to a deeper understanding of self and the world around us.
We value Trust.
We provide safe, inclusive experiences and spaces to ensure that the community’s trust is earned and upheld in all that we do.
The Children’s Museum & Theatre of Maine is an equal opportunity employer.
We prioritize diversity amongst our team and leadership, and we strongly encourage people of all traditionally marginalized identities to apply. Applicants will not be discriminated against because of race, color, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state, or federal laws.
We are committed to making our facilities and programs accessible and safe for all members of our community, staff, and volunteers. We are actively working to increase accessibility and usability of our website, building, and educational activities. Supervisors work collaboratively with employees to make accommodations and modifications to accommodate the employee’s needs, including physical changes, assistive technologies, accessible communications, and policy enhancements. In doing so, we adhere to the available standards and guidelines and, in many cases, go beyond the guidelines to uphold our philosophy that our staff should have a safe and welcoming work environment where they can learn and grow. For a full description of our facility’s accessibility, please visit: www.kitetails.org/accessibility